Tag Archives: mobile marketing

NBA Finals Used AirDrop to Connect with Fans

Quick questions: Do you like unexpected ads and announcements on your phone? Does it entertain you, or annoy you?

These were the key questions undertaken in a creative advertising campaign from ESPN and agency R/GA during the NBA finals. The campaign objective was to drive up viewership of the NBA finals. The tool used was Apple’s AirDrop. In case you have forgotten (or not used) AirDrop, the feature enables two users, who are within 30 feet of each other, to transfer files directly between iPhones and other devices.

For the NBA campaign, personalized messages were sent to people who were NOT at the NBA game, but were instead doing other things like sitting on a bench, hanging out with friends, and more non-basketball activities. The stunt was limited in scope, done at only five locations in downtown New York where marketers sent out personalized messages. And, to make sure they didn’t miss a basket, message recipients also got access to the game on live streaming.

Make sure to check your AirDrop settings! Who knows what might show up next.

Group Activities and Discussion Questions:

  1. Poll students: What is their opinion about using AirDrop to deliver unexpected advertisings?
  2. Does use of AirDrop violate privacy?
  3. Show the case study video: https://www.adweek.com/creativity/espn-freaked-out-iphone-users-by-trolling-them-with-airdrop-during-the-nba-finals/?utm_content=position_2&utm_source=sailthru&utm_medium=email&utm_term=AW_Adfreak&utm_campaign=Adfreak_Newsletter_2018061313&s_id=516e0a4d191b2a646da5e880
  4. How many students in the room currently have AirDrop enabled? Will they continue with that setting?
  5. Divide students into teams. Have each team develop a promotional campaign to use AirDrop to get attention, and sales.
  6. Debrief the exercise by having each team share its plan.

Source: Beltron, G. (12 June, 2018). ESPN freaked out iPhone users by trolling them with AirDrop during the NBA finals. Ad Week.

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On-Demand Fuel Services Deliver Direct to Cars

Has your car ever run out of gas? Has it ever “run on fumes” while you search for a nearby gas station? For most people, these events have likely happened a few times. Wouldn’t it be nice if your car automatically had its tank filled up without needing to take it to a filling station? And maybe get oil changes and wipers replaced without needing to spend hours at a repair shop? Well, a new company named Yoshi has the answer to this dilemma.

Yoshi is an on-site refueling and car maintenance service that brings gasoline and other services directly to your car. Using an app, drivers can schedule fuel deliveries and select maintenance services. Yoshi’s trained mechanics pump the gas and handle maintenance while the car is parked at work or at home.

Refueling can be scheduled once ($7/delivery), or on a regular basis ($20/month). Additional services include oil change, car wash and detail, repairs, windshield fluid, wiper blade changes, window cleaning, and tire air check and fill. The service is currently in 12 cities and is also used by companies to keep their car fleets fueled up and ready to go.

Fill ‘er up.

Group Activities and Discussion Questions:

  1. Discuss the importance of clearly defining a target market.
  2. Poll students. Ask who would be interested in a system to automatically refuel their cars.
  3. Show Yoshi’s site: http://www.startyoshi.com/
  4. Show video of the service: https://youtu.be/xmqrZ2DvwVE
  5. For Yoshi, what is the target market? Consumers? Corporations?
  6. Divide students into teams and have each team develop a profile of a target market for Yoshi. Include demographics, psychographics, behaviors, values, attitudes, etc.
  7. Based on the target market profile, what makes this product unique for these customers?
  8. Debrief the exercise.

Source: Harlow, T. (1 March, 2018). New on-demand fuel service will allow Twin City drivers to skip the gas station. Minneapolis Star Tribune.

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TED Talk: China and the Future of Shopping

We all know that technology has changed the shopping experience. Instead of going into brick-and-mortar stores, or in addition to going into brick-and-mortar stores, shoppers now turn to PCs and mobile devices. Not only that, technology has changed our shopping behavior even when we are IN a store. This is true world-wide, but the future of shopping is here today in China.

In this TED Talks video, Angela Wang, a retail expert with firm BCG, explores the broad range of shopping services available online in China. In China, everything takes place on smart phones; 500 million Chinese consumers regularly use their mobile devices for purchasing goods and services. Think about that number – 500 million people. As Wang states, that is the combined population of the U.S., U.K, and Germany! And, all this has happened in only the last five years.

China’s technology firms are also powerhouses. Alibaba and Tencent own 90% of China’s e-commerce market, 85% of its social media, 85% of its Internet payments, along with diverse digital content, video, movies, literature, gaming and more.

Key trends that Wang sees in China shopping patterns are a growth in spontaneity, co-creation of products, ultra-convenience, and social shopping. Using WeChat, the mobile shopping journey in China far surpasses the U.S.

Marketers can learn a lot of lessons from this informative talk.

Group Activities and Discussion Questions:

  1. Discuss with students that while the buying process may vary slightly for different products and target markets, the basic 5-step process is problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior. Is this still the correct model?
  2. Discuss the changes that the students have made in their own shopping behavior. How do they use mobile devices to shop? Map the journey on the board.
  3. Show the TED Talk video. Make sure students pay attention to the end of the talk when the shopping journey is explained (9:00 minute mark): https://www.ted.com/talks/angela_wang_how_china_is_changing_the_future_of_shopping/transcript
  4. How does the Chinese shopping journey compare to the traditional U.S. consumer model?
  5. For a product, have students work on the actions taken in each of the five steps in the traditional model. Then have them work out the steps of the Chinese model.
  6. Debrief the exercise.

Source: TED Talks

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