Tag Archives: social responsibility

NBA Store is Sensory-Inclusive

When we think about NBA basketball games, or virtually anything that is sports-related, loud noises and bright lights immediately hit us – right between the eyes and ears. The excitement and crowds are definitely part of the atmosphere and usually helps get energy levels up. But that level of noise and light isn’t always a good thing. If someone is prone to overstimulation due to autism, PTSD, dementia or other sensory-processing disorders, overstimulation could cause a meltdown and panic or anxiety attack. It’s not just sports games; even crowded stores can bring on panic attacks. This was the concern driving the design of the newly opened NBA store in New York City.

In order to be more inclusive and assist those sensory sensitive fans, the NBA’s flagship store in New York City has become the first sensory-inclusive retail store in the world. To do this, the NBA partnered with KultureCity, a nonprofit that works to help make public spaces become more sensory-inclusive. The new NBA store offers bags containing fidget spinners, weighted lap pads, and noise-cancelling headphones to those individuals who may need them. In addition, the NBA store staff is trained to better understand, interact with, and identify visitors who may need assistance during shopping.

The NBA’s initiatives go beyond the store. There are now 14 NBA arenas equipped for the fans who need additional attention to deal with sensory needs. Four of the arenas have dedicated quiet sensory rooms to help fans. The objective of the programs is to enable the NBA to be fully inclusive and accessible to all.

Inclusion – it’s a good move on the court, and in the store.

Group Activities and Discussion Questions:

  1. Poll students: Do they know someone who has sensory challenges and needs?
  2. Show a video highlighting the new store: https://youtu.be/zchmSWP1630
  3. Show a video about how one arena helps sensory challenged guests: https://youtu.be/3QRQKhGz6_4
  4. Also show the KultureCity Web site: https://www.kulturecity.org/
  5. Are there other venues or locations that could benefit from this approach?
  6. How should the NBA market this initiative?

Source:  Martin, B. (2 April, 2018). NBA store in New York becomes world’s first sensory-inclusive retail store. NBA.com.

Leave a comment

Filed under Classroom Activities

World’s Safest Bike – By Toyota

Consumers expect cars to become safer every year. But what about bicycles? Shouldn’t those become safer as well? After all, bikes are more common than cars, and riders are a lot more vulnerable to accidents. An estimated 45,000 bikes are involved in accidents each year, and more than 1,000 bike riders die every year from these accidents. (While this is a not as many as the more than 37,000 people who are killed in automobile accidents each year, it is an alarming number that deserves attention of all bike riders and corporations.)

Toyota shares the concerns of bike riders and is using the new safety features from the Toyota Camry to help provide riders with safer cycles. In a partnership New York-based Priority Bicycles, Toyota helped to create a prototype bike that includes sensors to detect objects and alert riders to danger through a multi-colored light panel. Using more than 500 feet of cables, along with Lidar sensors connected to a display on the handlebars, the bike alerts the rider to activity in front, behind, or to the side of the bike. When a dangerous situation occurs, the lights turn red; yellow is cautious; green is safe. The headlight on the bike also automatically moves up and down as the bike pace changes, increasing visibility farther out as speed increases.

The best part – a button on the bike blasts out the sound of a Camry car horn to announce its presence!

Group Activities and Discussion Questions:

  1. Poll students: How many ride bikes routinely? Who has been injured by a car while riding their bike?
  2. Show a video of the bike: https://youtu.be/TQ-0zoSmyMs
  3. Priority Bikes’ Web site: https://www.prioritybicycles.com/
  4. Discuss the various promotional tactics that can be used for launching a product.
  5. Have students come up with tactics and list all the tactics on the white board (ex: billboards, print, direct mail, etc.).
  6. Divide students into groups to work on this exercise.
  7. Have each develop an innovative tactic that could be used to promote car safety features.

Source:  Beltrone, G. (5 April, 2018). How to promote Toyota Camry’s new safety features? Build the world’s safest bike. Ad Week.

Leave a comment

Filed under Classroom Activities

Consumers’ Favorite Brands

Brand reputation is critical to organizations. And, while brand value and reputation can be measured in various ways, The Harris Poll Reputation Quotient (RQ) has evaluated the public’s perception of companies’ reputations since 1999. The study starts by surveying the consumers’ top of mind awareness of companies that have excelled, or failed. Then, the most visible companies are evaluated on six dimensions of attributes to determine a ranking. The six dimensions of corporate ranking are:

  1. Social responsibility
  2. Product and services
  3. Vision and leadership
  4. Emotional appeal
  5. Financial performance
  6. Workplace environment

The annual study began with a nomination phase where 4,244 U.S. adults were asked:

  1. Of all the companies that you’re familiar with or that you might have heard about, which TWO – in your opinion – stand out as having the BEST reputations overall?
  2. Of all the companies that you’re familiar with or that you might have heard about, which TWO – in your opinion – stand out as having the WORST reputations overall?

In the ratings phase, an online survey asked 25,800 U.S. adults to rate two of the companies with which they were “very” or “somewhat” familiar. Approximately 300 ratings were collected per company.

The results are interesting.

Top 10 – BEST Bottom 10 – WORST
1.      Amazon

2.      Wegmans

3.      Tesla Motors

4.      Chick-fil-A

5.      Walt Disney Company

6.      HEB Grocery

7.      UPS

8.      Publix Super Markets

9.      Patagonia

10.  Aldi

90. United Airlines

91. Halliburton

92. Goldman Sachs

93. Experian

94. BP

95. Monsanto

96. The Trump Organization

97. Wells Fargo & Company

98. Weinstein Company

100. Takata

What is your opinion?

Group Activities and Discussion Questions:

  1. Discuss the importance of branding.
  2. Poll students with the same two questions that Harris used: What two companies have the BEST reputation, and what two companies have the WORST reputation.
  3. Tally the results on the board and ask students to rate the top best and worst on the six attributes, using just their opinions and current knowledge.
  4. What are the results?
  5. Show the Harris Poll report: https://theharrispoll.com/reputation-quotient/#rq
  6. A video is available: https://tdameritradenetwork.com/video/77694950-7dfc-4ae3-bd25-86ab04d63406

Source:  The Harris Poll, USA Today, other news sources

Leave a comment

Filed under Classroom Activities