Global Brands Connect Across Cultures

What happens when an American cartoon character becomes the face of a Japanese food brand or a solar battery becomes a global marketing story by powering an isolated house in Iceland? Both examples reveal an important lesson in global marketing. Connecting a product’s value to the people, cultures, and experiences make it meaningful.

Consider KEWPIE mayonnaise. Its cherub-like mascot was created by American illustrator Rose O’Neill in 1909, but the character became closely associated with Japanese food culture after the brand adopted it. Now, KEWPIE is bringing the mascot back to the United States through a seven-week tour featuring food trucks, free samples, collectible merchandise, and a chance to win a trip to Japan. Rather than simply advertising mayonnaise, KEWPIE is using cultural storytelling, food, and shared experiences to build relationships with American consumers. The strategy connects the brand’s Japanese identity with a surprising piece of American history.

Meanwhile, energy company EcoFlow is taking a different approach. By installing solar panels and a battery system in an isolated Icelandic hunting lodge, the company demonstrates its technology in an extraordinary setting. The installation transforms a technical product demonstration into a compelling story about renewable energy, innovation, and independence. What connects these campaigns? Both make a product’s benefits tangible through memorable experiences. Yet their strategies differ. KEWPIE emphasizes cultural symbolism, community, and food, while EcoFlow highlights technological capability and sustainability.

For global marketers, the challenge is balancing consistency with cultural relevance. A recognizable mascot, a shared concern about energy, or a familiar food experience can help a brand succeed globally, but meanings and motivations may vary across markets. Successful global marketing requires understanding those differences rather than assuming consumers everywhere want the same things. Importantly, global brands do not just export products. They create stories, symbols, and experiences that help consumers understand why those products matter.

Discussion Questions and Activities

  1. How does KEWPIE’s American-origin mascot strengthen its brand story in the United States? Would the same story be equally effective in Japan or another market? Why?
  2. Why might a cherub-like mascot, Japanese mayonnaise, or a shared food experience mean different things to consumers in different countries? Referencing Geert Hofstede’s 6 Dimensions model of national culture, explore cultural differences using The Culture Factor’s country comparison tool.
  3. What consumer needs do KEWPIE and EcoFlow address beyond their products’ basic functional benefits? Consider emotional benefits, identity, convenience, and lifestyle.
  4. Which elements of KEWPIE’s campaign should remain consistent across countries, and which should be adapted to local markets? Explain your reasoning.
  5. Global Brand Makeover. In small groups, assign each group a country and ask them to adapt KEWPIE’s promotional campaign for that market. Students should develop a cultural symbol or creative concept, a promotional event, and a social media idea. Each team will deliver a short pitch explaining what they would keep consistent globally and what they would adapt locally.
  6. Design a Global Launch. Student teams select a product, such as a portable power station, reusable water bottle, or food brand. They choose two countries and develop a basic global marketing strategy for each. Then, teams identify the target market, positioning, promotional message, and one cultural consideration. Teams can submit a one-page plan or present their ideas to the class.
  7. Global Marketing Research. Each student will research one brand that markets products in at least two countries. Using official brand websites and credible outside sources, they compare packaging, advertising, pricing, product features, or promotional messages. Students can provide a brief comparison identifying three similarities, three differences, and one recommendation for improving the brand’s global marketing strategy.

Sources: Nudd, Tim, and Doerrer, Brandon (14 Oct 2026). EcoFlow brings solar power to the world’s loneliest house, Ad Age; Nudd, Tim and Doerrer, Brandon (14 Oct 2026) Kewpie brings its famous mascot home to America in new tour, Ad Age; KEWPIE Americas. (14 Oct 2026), More than mayo: KEWPIE hits the road to celebrate its century-old icon’s return to America [Press release], PR Newswire.

Leave a comment

Filed under Classroom Activities

Influencers are the New B2B Superpower

Would you trust a company because its advertising says it’s great or because someone you respect says it delivers? That question captures a major shift in business-to-business (B2B) marketing. When companies sell software, services, or complex solutions to other organizations, buyers rarely make decisions based on advertising alone. They seek expert opinions, peer reviews, customer experiences, and advice from people who understand their challenges.

That’s why B2B influencer marketing is becoming more important. Unlike celebrity endorsements, B2B influence often comes from industry experts, practitioners, creators, and customers whose knowledge gives their recommendations credibility. LinkedIn’s expanding creator tools reflect how marketers are making these partnerships easier to develop. But the goal isn’t simply to collect likes or rack up views. It’s to earn trust throughout the buying journey. Consider the difference between a company claiming its software saves time and an experienced user explaining how it solved a specific operational problem. The second message offers something advertising often struggles to deliver: credible evidence from someone with relevant experience. Customer advocacy takes this idea even further. Communities, independent reviews, and customer stories can help prospective buyers evaluate a solution before speaking with a salesperson. Meanwhile, trust depends on more than who delivers the message. Companies must also communicate consistently, use AI responsibly, protect customer data, and make their claims easy to verify.

An important takeaway is that visibility gets attention, but credibility helps turn attention into confidence. Influencer partnerships work best when brands collaborate authentically, share useful expertise, and build relationships over time. For future marketers, the challenge is not simply getting a brand noticed. It’s giving buyers good reasons to believe it. And in B2B marketing, trust isn’t just a brand attribute, it’s a competitive advantage.

Discussion Questions and Activities

  1. Why might a B2B buyer trust an industry practitioner more than a company’s own advertisement? Are there situations where the reverse might be true? Find examples of influence-centered campaigns on Influencer Marketing Hub.
  2. Would you choose an influencer with one million followers or an expert with 5,000 highly relevant followers to promote business software? What information would guide your decision?
  3. How much creative freedom should a company give an influencer? When might brand oversight strengthen trust, and when might it undermine authenticity?
  4. If a B2B influencer campaign generates few clicks but leads to several high-value customer relationships, should the campaign be considered successful? What metrics would you use?
  5. Design a B2B influencer campaign. In groups, students choose a brand from Brand Finance’s list of world’s most valuable brands or another source. Students select an influencer type, define the target buyer, develop a content idea, and identify two measures of success. Each group explains how its campaign builds trust rather than simply generating impressions.
  6. Investigate a real B2B brand online. Students select a B2B company and investigate its public marketing using LinkedIn and the company’s website. Then identify one expert or creator, one customer-proof source, and one signal of brand trust. Students then recommend one improvement and support it with links to their evidence.
  7. The credibility challenge. Give students three hypothetical messages about the same product: a company advertisement, an influencer endorsement, and a detailed customer review. Have them rank the messages by credibility, identify evidence that would strengthen each one, and discuss how undisclosed sponsorships or exaggerated claims could damage trust.

Sources

Bradley, Sydney (9 Oct 2026), Substack’s influencer marketing era has arrived, Business Insider; Herbison, Jenny (17 Feb 2026), Designing for trust: Four shifts reshaping B2B marketing in 2026, Forbes; Peters, Chris (5 Oct 2026), Time to move past the ‘WTF’ of B2B influencer marketing and embrace ROI of authority, The Drum; Tran, Karen, & Wright, Daryl (29 June 2026), B2B social media influencers have more influence than ever, Forrester,

Leave a comment

Filed under Classroom Activities

Dutch Bros Walk Up Win

What makes you choose one coffee shop over another? Is it the taste, the price, the convenience, or the feeling you get when you walk away with your drink? Dutch Bros Coffee is betting that the answer is all of the above and that understanding customers can fuel its next stage of growth. Known for colorful drinks, customizable flavors, and energetic baristas called “broistas,” Dutch Bros built its identity around drive-through convenience and personal connections. Now, the company is experimenting with walk-up-only locations, including one near the University of Southern California. The location reportedly became the chain’s highest-volume shop before another location surpassed it.

This move illustrates an important marketing principle: successful brands adapt how they deliver value to different consumers. Consider consumer behavior. A commuter in a car, a student walking between classes, and a friend meeting someone downtown may all want the same drink but they have different needs and purchasing situations. A walk-up window could make Dutch Bros more accessible to pedestrians without abandoning its recognizable brand experience. Consumer perception matters, too. The colorful drinks and friendly service help position Dutch Bros as more than a caffeine stop. Instead, the experience itself becomes part of the product. For customers who enjoy the brand’s personality, buying a drink can also reinforce a sense of belonging to a community.

Motivation offers another clue. Coffee can satisfy a functional need for energy while also delivering an affordable indulgence or a small daily reward. Understanding which motivation drives a purchase helps marketers develop more relevant messages and experiences. This lesson extends beyond coffee. A 2026 campaign for Honeysticks crayons found that customers in different countries purchased the same product for different reasons, demonstrating the value of tailoring marketing to audience motivations. As Dutch Bros expands, its challenge is balancing a consistent brand identity with locally relevant experiences. The takeaway for marketers is that growth comes not just from reaching more customers, but from understanding why they buy.

Discussion Questions and Activities

  1. How does Dutch Bros differentiate itself from competitors beyond the drinks it sells?
  2. How might a walk-up-only location change consumer behavior compared with a drive-through?
  3. Which aspects of Dutch Bros’ brand identity might influence consumer perception and loyalty?
  4. What different motivations might lead students to purchase the same Dutch Bros drink?
  5. How can a company adapt its marketing to different customer segments without weakening its overall brand identity?
  6. Design a Dutch Bros Customer Journey. In small groups, map the customer journey for three segments: a commuter, a university student on foot, and a customer ordering through a mobile app. Identify each segment’s needs, potential frustrations, and opportunities for improving the experience.
  7. Build a Motivation-Based Campaign. Check out the Dutch Bros drink menu and choose one drink. In small teams, create three short advertisements, each emphasizing a different motivation: convenience, personal enjoyment, or social connection. Present the advertisements and explain how each appeals to a different consumer mindset.
  8. Investigate a Local Market. Visit Dutch Bros’ official website and Google Maps to investigate its locations and customer-facing offerings in a city of your choice. Compare two locations or potential markets, then propose one marketing adaptation based on accessibility, customer needs, or purchasing occasions. Using the information you find, what evidence suggests that customer context could influence how Dutch Bros should market itself in your selected locations? Distinguish observable evidence from your own assumptions.

References

Broughton, Kristin. (2 Oct 2026), Fast-growing Dutch Bros Coffee, known for drive-throughs, wants to cater to walkers, The Wall Street Journal.

Lindenberg, Sylvio, (30 Sep 2026), Global growth starts with understanding why people buy—market by market, Ad Age.

Siew, Walden. (2 Oct 2026), Dutch Bros CFO on keeping a ‘scrappy’ mindset while building a national brand, The Wall Street Journal.

Leave a comment

Filed under Classroom Activities