Tag Archives: Food

Sam’s Club Now Goes Cashier Free

Amazon isn’t the only company working on reinventing the retail experience. While the Amazon Go stores have captured consumers’ attention and shoppers at its cashier-less grocery stores, it’s not the only retailer interested in using technology to improve the customer shopping experience. Walmart recently announced that it is opening Sam’s Club Now, also cashier-less, in Dallas. The company describes its new store as a “technology lab that doubles as a live, retail club.” At 32,000 square feet it isn’t quite a compact store, but it is significantly smaller than the typical Sam’s Club store.

Similar to Amazon Go, in order to shop at Sam’s Club Now, members will need to use a Sam’s Club app that allows customers to scan UPC codes as they shop and check themselves out when done shopping. The app also includes smart shopping lists, in-store voice search and maps, augmented reality for new in-store experiences, and one-hour pickup.

Employees don’t go away – they instead shift to a new role called the Member Host. These associates are the face of the company and will use technology to help them serve Sam’s Club members better. Sam’s Club stated that the “future of retail is as much about people as it is about technology.”

If you’re in Dallas, check it out.

Group Activities and Discussion Questions:

  1. Discuss the use of innovation throughout retail.
  2. Review Sam’s Club Now announcement and video: https://corporate.samsclub.com/blog/2018/10/29/sams-club-now-reimagining-the-future-of-retail
  3. Compare this with Amazon Go: https://www.amazon.com/b?ie=UTF8&node=16008589011
  4. What are the similarities, and differences, between the two services?
  5. How should the two companies position against each other?

Source:  Advertising Age, New York Times, other news sources

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Baby Food Innovation

“Baby food.” Even the phrase itself brings to mind mushy, tasteless, pureed, prepared food. While that may have been true of the old-fashioned prepared baby foods, it certainly doesn’t apply to today’s offerings of fresh, organic, foods for babies. Today, new parents are turning to delivery-based meal services to help them save time on meal preparation, but still provide healthy, nutritious, and delicious foods for their families.

Meal preparation is a topic for all stages of family life. According to Pew Research, both parents work in nearly two-thirds of all U.S. households. And, with so much time spent at work, time in the kitchen is at a premium. This has given rise to a number of meal delivery services such as Home Chef, Blue Apron, Plated, and more. But all of these are focused on adults. What about meals for the babies? Meals for babies present a somewhat unique problem– babies can eat only a small amount at a time, meaning that the potential waste of food is quite high.

A number of start-up companies have entered the baby food arena. These companies offer a variety of prepared products including flash-frozen food pouches which contain portioned, chopped, ingredients to meet a baby’s nutritional needs. Other companies deliver cold-pressed fruit and vegetable food pouches in temperature-controlled packaging. And yet another provides tubs of cold-pressed baby purees, including a spoon and packaged in a reseal-able container.

Food matters.

Group Activities and Discussion Questions:

  1. Discuss the use prepared, delivered meals. Have students had an experience with these?
  2. Review key aspects of developing a product positioning map, including determining the axis labels for positioning.
  3. Divide students into teams and have each team review a baby food product company with respect to product, price, place, and promotion.
  4. Examples include:
    1. Raised Real: https://www.raisedreal.com/
    2. Once Upon a Farm: https://onceuponafarmorganics.com/
    3. Little Spoon: https://www.littlespoon.com/
    4. Gerber: https://www.gerber.com/products/baby-food
  5. Have each team develop a positioning map.
  6. Have each team draw their map on the board.
  7. Debrief exercise.

Source:  Painter, K. (29 September, 2018). When the jar isn’t enough: Baby food innovators are on a roll these days. Minneapolis Star Tribune.

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Flippy the Robot: Fast-Food Robotics

Many students (and professors when they were young) have likely worked in the fast-food industry in one capacity or another. Probably the most dreaded jobs there are in the hot and greasy areas of the fryer and grill. However, despite the grease and hours, the unemployment rate for restaurant workers today is the lowest on record (U.S. Labor Department). But, the industry also faces a lot of employee turnover and still requires more workers. So, why not get help in the more undesirable positions?

Give a warm welcome to Flippy the Robot! Engineered by Miso Robotics and now employed at 10 CaliBurger restaurants in California and Dodger Stadium in New York, Flippy is an autonomous robotic kitchen assistant that can learn from its surroundings and acquire new skills. Flippy can work at the grill or fryer, cooks perfectly and consistently, can automatically switch tools, cleans, and is OSHA safety compliant.

While some wonder if robotics will lessen the need for human employees, most restaurants need more employees to handle extended hours, increased demand, and provide better customer service. Robotics are intended to help employees, not replace them.

The best part? Flippy never complains about long hours and always shows up for work on time!

Group Activities and Discussion Questions:

  1. Discuss the use of robotics in businesses, including fast-food restaurants.
  2. Poll students: Who has worked in fast-food at fryers or grills? What was the experience like?
  3. Show Miso Robotics videos: https://misorobotics.com/
  4. CaliBurger restaurant: https://caliburger.com/
  5. Discuss the buying process for organizations. Who would influence the decision-making?
  6. For Flippy the robot food-preparation product, have students work on the actions taken in each of the five steps.
    1. Problem recognition?
    2. Information search?
    3. Evaluative criteria?
    4. Purchase decision?
    5. Post-purchase behavior?
  7. What are key considerations in each step?
  8. Debrief the exercise.

Source: Jargon, J. & Morath, E. (24 June, 2018). Short of workers, fast-food restaurants turn to robots. Wall Street Journal

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