Tag Archives: consumer behavior

Google’s Year of Search for 2019

Everyone has a hero in their lives – and if lucky, they have multiple heroes from around the world. What did the world search for in 2019? Well, besides our usual searches for love, the meaning of life, and how to vote, the citizens of the world used Google’s search engine to keep current on topics including sports, celebrities, world events, food, entertainment, and more.

Google tracks searches on an individual country basis as well as globally. Lists are based on search terms that had the highest spike this year as compared to the previous year. Globally, some of the most searched for topics included the Notre Dame Fire, ICC Cricket World Cup, Rugby World Cup, Sri Lanka, Area 51, and Greta Thunberg.

Top searches in the U.S. also included the Baby Yoda, Baby shark, and the royal baby (plus other babies of famous folks).  Canada’s top queries included the Toronto Raptors (and the players), plus plant-based diets, and Game of Thrones. Australia was interested in Cricket Australia, Rugby World Cup, as well as how to watch Game of Thrones.

Google processes two-out-of-three Internet queries made each day. These queries give marketers a good snapshot of trends around the world. This research gives us a good idea of what people are thinking, and what they like and need. Often, past trends can also be predictors of future trends.

Take a look – which of these topics did you search for in 2019?

Group Activities and Discussion Questions:

  1. Before showing the Google results, poll students as to what they think the top searches were in 2019. Why those topics?
  2. Next, show the Google site: https://trends.google.com/trends/yis/2019/GLOBAL/
  3. Discuss the importance of market research. What are sources that can be used? Why is tracking trends important?
  4. Divide students into teams and have each team examine a different Top 10 List topic. What are the trends from that topic?
  5. How can these trends be used to develop new products?
  6. Debrief the exercise by listing the ideas from each team.

Source:  Google Trends. Year in search 2019.

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Aira Service at Target Stores to Help Visually-Impaired Shoppers

At this busy holiday season, consider the (seemingly) simple task of shopping done by an able-bodied consumer. Now consider the same shopping task for someone who has a visual impairment. It must be a much more complex and time-consuming process, and is likely often frustrating waiting for assistance from store employees. After all, not everything can, or should, be done online. For many purchases, shoppers want to feel materials, sniff the freshness of produce, or have more information about the item.

Enter a service from technology company Aira and combine it with Target’s retail stores. Aira connects people who are blind or have impaired vision with highly-trained professionals who help provide visual information on demand via smartphones or wearable devices. The service blends wearables and smart phones with artificial intelligence and augmented reality. Aira’s mission is to make visual information accessible to anyone, anytime, and anywhere.

Target’s accessibility team worked with Aira to deploy a pilot program to 600 Target stores in 13 different markets. Shoppers in those areas can use Aira for free on a smart phone to receive on-demand information while shopping. Shoppers sign on with the Aira app and connect with customer service agents working remotely. The agents use the phone’s camera to guide shoppers through the store and describe items in detail.

The Aira service is also available at more than 40 airports and major public transit systems and college campuses. Not only can Aira agents provide direction and information, they can also read ingredients on boxes, understand color options, and have graphics described.

Now that’s progress.

Group Activities and Discussion Questions:

  1. Discuss the consumer buying process.
  2. While the buying process may vary slightly for different products and target markets, the basic 5-step process remains the same: problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.
  3. How does the process change for visually-impaired consumers?
  4. Show information about Aira: https://aira.io/
  5. Videos are available on the Aira video channel: https://www.youtube.com/channel/UCvTWpoo6BVrn2pOFreWQGGw
  6. Information on how to use Aira at Target: https://aira.io/target
  7. How should the Aira services be marketed?

 

 

Source:  Kumar, K. (6 December 2019). Target offers free service for visually impaired shoppers at 600 stores for holidays. Minneapolis Star Tribune.

 

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Amazon’s Echo Glasses Frames

Does it seem like there are more wearable devices than ever in the marketplace? Well, get used to it. Already there are headphones, ear buds, jackets – there is a lot, and it doesn’t appear to be slowing down any time soon. One of the latest wearable device are the new Echo Frames smart glasses from Amazon, with always-on Alexa voice control.

The glass frames gives the wearer hand-free access to the Alexa services at any time. Alexa – Amazon’s digital assistant – can answer questions, take reminders, and even operate smart home gadgets. The frames let the wearer interact with Alexa, listen to music, podcasts, and more. The frames are controlled by swiping along the earpiece and microphones can be shut off on command. The sound is subtle; only the wearer can hear the Alexa replies.

Priced at $179.99, the frames can be customized with subscription lenses at any optometrist outlet. They currently work only with Android phones; no word on connecting to iPhones at a future time.

If you remember the Google Glass, one of the criticisms was the display with cameras. These Echo frames do not have that capability and there are no cameras.

Now our glasses not only help us see better, they also can cooperate and provide additional functions. How is your vision?

Group Activities and Discussion Questions:

  1. Discuss the impact of wearables, including smart glasses.
  2. Show the Amazon Echo frames: https://www.amazon.com/dp/B01G62GWS4/ref=sxts_snpl_1_0_cb5e5e76-63c9-4995-ba6c-9e5dc465d041?pd_rd_w=96hzn&pf_rd_p=cb5e5e76-63c9-4995-ba6c-9e5dc465d041&pf_rd_r=DVD6DZKRH8TCMHNGS97B&pd_rd_r=2515e17b-55cd-4dd3-8278-8dabcc07c7ae&pd_rd_wg=eioFb&qid=1571077129
  3. Show video: https://youtu.be/gmVgPF4ofsE
  4. What are the opinions of the students about this device?
  5. Discuss the importance of clearly defining a target market.
  6. For the Echo frames product, what is the target market?
  7. Divide students into teams and have each team develop a profile of a target market for the product. Include demographics, psychographics, behaviors, values, attitudes, etc.
  8. Based on the target market profile, what makes this product unique for these customers?
  9. How should the product be marketed to this target market segment?

Source: Amazon.com; Smith, D. (8 October 2019). Amazon Echo frames – here’s what you didn’t know about Amazon’s new smart glasses. C/NET.

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