Tag Archives: services

Car Washes That do More than just Wash and a Buff

I don’t know about you, but I love a good car wash. Nothing beats taking a dusty, dirty car and turning it into a clean and shiny car.

But, car washes are pretty boring fare. Just basic. Wash and dry. Maybe a little wax. And we can do this ourselves (if lucky enough to have a house and yard), or we can go to a car wash for different levels of service from self-serve to full-detailing.

One of the problems with car washes is their total lack of appeal for customers while waiting for the car to be cleaned. Bored patrons. Utilitarian building. No appeal. No community. Wouldn’t it be nice if car washes were, well, attractive and welcoming?

Some car washes have seriously upped their game, adding coffee shops, bars, food, hookah bars, and more. The result is to make it more like a club – and keep customers there to spend more money and time.

One car wash in Sioux Falls, S. D., offers locally roasted coffee along with sandwiches and pastries. Another business offers pet-washing stations plus doggy snacks. A car wash in Zurich, Switzerland, has a dance club on the second floor so that customers can dance while they wait. And, a car wash in Plano, Texas, uses advanced technology in its $5 million facility with a luxury lobby complete with televisions and café

Lest you think car washes are small potatoes, a research report shows it growing to a $38 billion market by 2030. However, start-up costs for an express exterior car wash can be several million dollars. Businesses need a little competitive edge and better services could help differentiate car washes.

Care for a latte while you wait?

Group Activities and Discussion Questions:

  1. Start with a poll. What do students dislike about car washes? What amenities would they like to see in an upscale car wash?
  2. Discuss competition: Who are the direct competitors for this service? What are the points of difference?
  3. Discuss the four I’s of services: Intangibility, inconsistency, inseparability, inventory.
  4. Where on the service continuum is a car wash?
  5. Service encounters: Develop a customer contact audit for a luxury car wash.
  6. Divide students into teams and have each team develop their own car wash service.
  7. Who is the target market? How will they promote it?

Sources:  Jordan, M. (26 April 2022). The luxury car wash: Dog spa, hookah and even lamb chops while you wait. Wall Street Journal.

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What Trends are in Store for us in 2022?

Marketers need to be able to monitor trends with an eye towards predicting what consumers will want next. While it is hard to predict the future, we can examine the current environment with respect to what might happen next.

In its yearly predictions report, international research firm Euromonitor forecasts what consumers will want and need. Companies then can use these predictions to consider the strategies that they might pursue.

Lifestyles in 2021 made radical shifts as populations continued to be impacted by the pandemic. To no one’s surprise, COVID-19 and the Omicron variant continue to be very important to the immediate future.  Marketers and businesses must evolve quickly to keep up with new demands.

Ten  predictions for consumers in 2022 include:

  1. Rethinking the supply chain.
  2. Climate change – a low-carbon world.
  3. Senior citizens and their digital adoptions and usage.
  4. Controlling personal finances.
  5. Prioritizing personal values and individual goals.
  6. The metaverse moves to reality.
  7. Increasing adoption of second-hand and peer-to-peer marketplaces.
  8. City dwellers want advantages of living outside of cities.
  9. The importance of self-care and happiness.
  10. The hybridization of being social.

These trends provide guidance for companies and marketers. Using these, we can gain insight into consumer values and behavior. If 2021 was a year that required us to be adaptable and resilience, then what does 2022 indicate?

What trends will impact you?

Group Activities and Discussion Questions:

  1. The full Euromonitor report can be accessed at: https://go.euromonitor.com/white-paper-EC-2022-Top-10-Global-Consumer-Trends.html?utm_source=WSJ&utm_medium=article&utm_campaign=CT_22_01_18_WP_Top%2010%20GCT%202022%20EN
  2. Discuss the importance of environmental scanning and conducing SWOT analysis.
  3. Show the Euromonitor report to students.
  4. Divide students into teams.
  5. Have each team select one of the top 10 trends and prepare a discussion for the class.
  6. What industries and companies will be most impacted by that trend?
  7. What should marketers do to address the trend?

Source: Alcantara, A-M., (January 17, 2022). Ten trends that will shape the way we shop, eat and live this year, Wall Street Journal; Euromonitor International (January 18, 2022), Top 10 global consumer trends 2022.

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Look – up in the sky – it’s a blimp!

How did you travel on your last vacation? Probably via car or airplane. Are you ready for another way to travel? Then perhaps it’s time to consider blimps. We’re used to seeing blimps in the air as floating billboards used to advertise brands (Ex: Goodyear Blimp). But, blimps – also known as airships – have more utility than just advertising. Several companies are now exploring the use of airships for passenger travel and other uses.

Marketing passenger travel by airship will be tricky though. Airships have a negative stigma attached, and have not been used for passenger travel since 1937 after 36 people died when the Hindenburg airship burst into flames shortly before landing. It was a horrific event that still lives on in memory.

Today’s airships promise to be quite different though. They have the ability to fly for days using helium to stay aloft and can takeoff and land without a runway. Airships are also more environmentally sustainable with fewer carbon emissions than airplanes, plus the interiors are spacious and quiet.

Several companies are exploring new technologies and use of airships. One of those, OceanSky Cruises, compares the travel to that of a cruise ship, but must faster. The airship is 320-feet long with guest cabins, restaurant, and bar. Since it flies at lower altitudes than airplanes, it boasts floor-to-ceiling windows for viewing the landscape. A North Pole voyage is planned for 2024 – at a price tag of $232,845 for a two-person cabin!

How would you like to travel by airship?

Group Activities and Discussion Questions:

  1. Start by discussing current ways to travel. What are negatives and positives of each mode?
  2. View OceanSky’s website: https://www.oceanskycruises.com/
  3. A video of the new airship can be seen at: https://youtu.be/QuM-gFJRhlY
  4. If students are not familiar with the Hindenburg disaster, show a video of the event: https://youtu.be/A7Ly1Oh-xvs
  5. Divide students into teams: Have each team identify the constraints that might keep people from using airships.
  6. What adjustments are needed in marketing airship travel versus airplane travel?
  7. Have each team develop a marketing campaign for the new flights.

Source:  New York Times

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