Monthly Archives: July 2024

Ads on United’s In-Flight Screens Target Individual Flyers

Think that you can escape targeted ads when you are flying? Think again – particularly if you are flying United Airlines. United has begun showing personalized ads on its 100,000+ seat-back screens!

Passengers on United will see still-image ads while swiping through options on their screens. They also will have to watch a 30-second commercial before watching any shows or movies. And, using passenger information, flyers will get personalized ads based on United’s information about them. For example, it might be ads for the cities you live in, cities you are visiting, your age, income level – and even different ads depending on if you are flying coach or first-class.

United is the latest example of a company using customer’s data to sell personalized ads. It joins other companies – such as Walmart, Uber, Instacart, and Home Depot –  that use customer data for targeted advertising. Think about the data these companies have about consumers – address, birth date, credit card, purchases, income levels, and much more.

In United’s case, the airline even created a media network (called Kinective Media) to handle passenger information and sell ads to companies such as Norwegian Cruise, Macy’s, IHG Hotels, and more.

Like many other companies, United allows travelers to opt-out of the ads, but first you have to know it’s going on – and how to opt-out.

Come fly with me…

Group Activities and Discussion Questions:

  1. Discuss the ethics of United’s new advertising plan.
  2. View United’s data privacy policy: https://www.united.com/en/us/fly/customer-data-privacy-policy.html#opting-out
  3. View United’s opt-out page for in-flight ads: https://uniteddigital.iad1.qualtrics.com/jfe/form/SV_88OQmAbr20oeHn8
  4. Show Kinective Media by United Airlines website: https://kinectivemedia.com/
  5. Divide students into teams. Have each team select a target market that might fly on United.
  6. Next, develop in-flight ads to show to that target market.

Source:  Grothaus, M. (10 June 2024). United Airlines wants to show you personalized seatback ads: Here’s how to opt out. Fast Company; Haggin, P. (7 June 2024) The ads on your United Airlines in-flight screen are getting a lot more specific. Wall Street Journal.

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Not an ‘Ethnic’ Store, it’s a Grocery Store

How familiar are you with Asian grocery stores? We’re not asking about the ‘ethnic’ food aisles at the neighborhood supermarket, but an entirely different mix of culture, foods, and services that can be found at grocery stores focused on Asian foods and meals.

Growing from tiny mom-and-pop shops in the 1980s, large scale grocery stores such as H Mart, Patel Brothers, and 99 Ranch Market have emerged across the U.S. According to IBISWorld, in the past five years, revenue at ‘ethnic’ supermarkets has grown to $57.6 billion.

They’ve gotten so popular that H Mart, at 96 stores and $2 billion revenue, bought an entire shopping center in San Francisco. Patel Brothers operates in 20 states and 50+ stores, and 99 Ranch has  60+ stores in 11 states. This is not trend behavior, it’s an illustration of the changing demographics and culture across the U.S. as more non-Asian consumers shop at these markets.

Some of the stores also serve as community hubs, food halls, and tea shops. Many now mirror U.S. grocery stores with aisles, signage, and services. But of course, there are foods at these stores that can’t be found at the usual grocery store, including kimchi, frozen dumplings, mochi, different fruits and veggies, meats cut for Korean barbeque, and Chinese cabbages, spices and ingredients. It’s not just Asian foods either. Many stores carry foods for Japanese, Indian and Korean dishes as well. It’s exciting to see and try so many new foods.

Shall we go shopping?

Group Activities and Discussion Questions:

  1. Discuss the evolution of grocery stores and shopping.
  2. Show video about shopping at H Mart: https://youtu.be/W9CVzAl0qN8?si=TV687w5ToIAlCWjn
  3. Show H Mart website: https://www.hmart.com/
  4. Show 99 Ranch Market website: https://www.99ranch.com/
  5. Show Patel Brothers website: https://www.patelbros.com/
  6. For a longer exercise, divide students into teams and have them visit a local American supermarket. They can diagram aisles and take photos of shelves and foods.
  7. If your university has one of these stores in your geography, assign students to go there and do a comparison of these stores versus grocery stores.
  8. What are their observations and conclusions?
  9. Alternatively, have teams develop a marketing plan for the Asian food supermarkets to reach additional shoppers.

Source:  Krishna, P. (11 June 2024). Don’t call it an ‘ethnic’ grocery store. New York Times; Norfleet, N. (16 June 2024). Asian grocers fill void in Twin Cities. Minneapolis Star Tribune.

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Are you Healthy? Ask Your Bathroom Fixtures.

Consider that danger can be around you, even at home. Where is this danger at home? The kitchen, right? Nope.

The Center for Disease Control (CDC) thinks that the smallest room in your house – the  bathroom –  is the most dangerous room in your house! The bathroom? Dangerous? Yep. Nearly 22% of dangerous household injuries occur in the bathroom. And a third of bathroom injuries happen while showering or while using the toilet – those slippery surfaces can cause us trouble. Yikes!

But before we scare you too much, it’s also important to note that the bathroom can also be the first – and best – place for a daily health evaluation. The future of the bathroom may have some of these options available to you. Some of these are available now in high-end hospitals, hotels, luxury homes, and senior living facilities:

  • Toilets that can detect conditions such as kidney issues, urinary tract issues, and dehydration.
  • Toilet pods that sit inside toilet bowls and can detect glucose levels, vitamin levels, and more, and sends results to an app on your phone.
  • Toilets that self-clean!
  • The mirror reminds you to use your prescription face cream. Smart mirrors can use augmented-reality to guide meditation or face yoga and can also measure blood pressure.
  • The shower uses an infrared light and sauna steam to help sooth inflamed muscles.
  • The floor bath mat detects posture, balance, weight, and body composition. It may even help predict falls.

Are you healthy? Such a simple, and yet loaded, question.

Group Activities and Discussion Questions:

  1. Poll students: Who has had an accident in the bathroom? How could bathrooms be safer? More advanced?
  2. Show several sites that offer advancement for the bathroom.
  3. Toi Labs toilets: https://toilabs.com/
  4. Withings toilet pods: https://www.withings.com/us/en/u-scan
  5. Care OS BMind smart mirror: https://www.care-os.com/
  6. Nuralogix app for health insights: https://www.nuralogix.ai/
  7. Kohler smart toilet: https://www.kohler.com/en/products/toilets/shop-toilets/numi-2-0-one-piece-elongated-smart-toilet-dual-flush-30754-pa
  8. BBalance smart bath mat: https://www.bbalance.io/
  9. Divide students into teams. Have each team select a smart bathroom product and develop a marketing plan. Make sure to include a description of the target market as well as promotional tactics.

Source:  Paynter, S. (9 April 2024). The medspa bathroom: Fixtures that monitor your health. Wall Street Journal.

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